Mon - Thur: 7:00AM - 5:00PM | Fri: 9:00AM - 12:00PM | Sat - Sun: Closed
Located in WAXHAW & INDIAN LAND
Our Repair Process
Ensuring your vehicle is repaired to its original condition
The Process
At Tactical Collision, we believe in providing a seamless and transparent repair process for our customers. From the moment you bring your vehicle to us, we ensure top-tier service, clear communication, and attention to detail. Here’s how our process works:
- Getting an Estimate:
To save time and ensure our experts can address your specific needs, we recommend scheduling an appointment for your estimate. You can also receive a quick, 5-minute virtual estimate before booking. Once we receive your authorization on the initial estimate, we will conduct a comprehensive assessment and provide a more detailed estimate. If you choose to leave your vehicle for repairs, we’ll help arrange a rental car for your convenience. - Insurance Coordination:
We can help handle some of the communication with your insurance company on your behalf, streamlining the claims process and keeping you informed every step of the way. Our goal is to make this part of the process as stress-free as possible for you. - Tow-ins:
If your vehicle is not drivable, our team will coordinate a tow and help arrange a rental car if needed. After assessing the damage, we’ll guide you through the next steps, including how to proceed if your vehicle is declared a total loss. - Damage Assessment and Reporting:
After the initial evaluation, we provide you with a detailed, itemized damage report. We’ll explain the extent of the damage and discuss any additional repairs that may be required before proceeding with the work - Vehicle Disassembly:
To accurately identify all the damage, including any hidden issues that may affect adjacent parts, we carefully disassemble necessary components of your vehicle. This ensures we address all repair needs thoroughly. - Parts Procurement:
At Tactical Collision, we prioritize using OEM (Original Equipment Manufacturer) parts whenever possible to ensure the highest standards of quality and compatibility. If aftermarket or used parts are needed, we ensure they are CAPA certified and provide a comparable fit. We will always discuss these options with you beforehand, ensuring full transparency throughout the process. - Repair and Quality Control:
Our technicians will carry out all necessary repairs, from minor cosmetic fixes to major structural work. Once repairs are completed, your vehicle undergoes a multi-point quality control inspection to ensure everything meets factory standards, with special attention to safety systems like airbags, sensors, and electronics. - Painting the Vehicle:
After completing all body and mechanical repairs, our experts refinish the surface of your vehicle, ensuring the paint matches its closest variant to the original color and looks as flawless as before. - Post-Repair Scanning:
After completing the repairs, we perform a comprehensive post-repair scan to ensure all onboard systems, sensors, and electronic components are functioning properly. This step is crucial to verifying that your vehicle’s safety and performance systems are restored to factory specifications. - Final Road Test:
Once all work is complete, we perform a thorough road test to ensure your vehicle is functioning correctly and safely, just as it did before the accident. - Post-Repair Vehicle Detailing:
As part of our commitment to superior service, we provide a complimentary exterior wash and interior vacuuming before delivering your vehicle back to you, so it looks as good as new. - Delivery and Satisfaction:
During the delivery process, we’ll walk you through all the repairs and make sure you’re fully satisfied with the results. Our top priority is restoring your vehicle to its pre-accident condition. We also offer a comprehensive warranty on all repairs, giving you peace of mind long after you’ve left our shop. - Customer Satisfaction Survey:
After your vehicle is returned, we invite you to participate in a customer satisfaction survey to help us continue improving our services. Your feedback is valuable in helping us maintain the highest standards of service.
WHAT OUR CUSTOMERS ARE SAYING:
They were very communicative and professional. My car looked great without the aftermarket parts that many of the chain/franchise collision places normally use. I will definitely recommend Tactical to my friends and family
christina E.
They repaired my 2024 4Runner and came in under budget. They also pulled out a small unassociated dent for free. Austin is great to work with. It was a few miles further from other shops but I'd quickly do it again. Also it's locally small business owned. You can't go wrong with them.
Mark A.
I’ve had my Cadillac Escalade repaired here twice now, and both times the work has been absolutely flawless. From start to finish, the staff was professional, friendly, and incredibly courteous to my schedule, making the whole process stress-free.The attention to detail is incredible. My Escalade looked showroom new each time I picked it up. You would never know it had been in an accident! The paint match was perfect, the bodywork was seamless, and they handled everything with such care.On top of that, their price was the best after looking around. Tactical Collision has amazing quality without the inflated cost. It’s rare to find a collision center you can trust completely, but this team has earned my loyalty. I hope I don’t need bodywork again anytime soon, but if I do, there’s no question where I’ll go. Highly recommend!
Stacy L.
The work requested was performed professionally and on schedule. I did not have to take the car back for revisions to the work performed. I highy recomment Tactical Collision for any repairs you need.
Keith B.
I bought an aftermarket bumper and needed it installed. I called around a few places and Tactical gave me the best quote. I dropped it off right when they opened on a Tuesday morning, and they had a it ready for me to be picked up by closing time that evening as requested. If I ever need any more body work done for my 1997 Jeep Wrangler I would bring it back here without hesitation.
Erick W.
Tactical Collision did a great job in repairing our car. They completed it in a timely manner and were extremely professional. I highly recommend Tactical Collision!
Brian M.
Excellent and honest work. Trusted them to do the job and they did a 10/10 job with both cars. Highly recommend.
Corey E.
Had an issue with car in Montana while driving home. Called Tactical Collision ordered the part over the phone. When we reached SC the part was in and less than 48 hours later and car was fixed. Staff was great. Communications were on point. Best repair experience in a long time. Go see these people, they make repair of a vehicle less painful.
John M.
Austin has repaired two of my vehicles in the last year. I will not go anywhere else. I am very fortunate that I found this shop first, being new to the area. His repairs are spot on, and the color match is perfect. I highly recommend this shop. I tell all my friends; this is the only place to take your vehicle.
Anthony B.
Job well done, at a fair price. Staff was professional and answered all my questions prior to repairs. Damage to my car was completed in only a few days and my car looks like new.
Barry M.
Excellent work! Great communication! Awesome to deal with from start to finish! Would highly recommend as their work is pristine!
Dominic L.
These guys are the real deal. I had a couple of real tough to handle body corners that now look brand new. Hopefully I won't be back, but should the need arise, this is where I'll be, for sure.
Eddie K.
