Privacy Policy

Your privacy matters to us.

Effective Date: 1/1/2024

Our service shop takes your privacy seriously and is committed to safeguarding your privacy online. Because we do gather certain types of information from visitors to our sites, we have developed a privacy statement to help you understand the terms and conditions surrounding the collection and use of that information. This statement discloses the types of information we gather, how it is used, and how you can gain access to and edit any data that we’ve collected about you at any time.
Guiding Principles:
Our dealership respects the privacy of individuals who visit our Web sites, send us e-mail, or participate in features/services we offer online. Accordingly, our policy regarding online privacy has been developed using the following guiding principles: Our dealership maintains a strict “no-spam” policy. Subscribers to our e-mail services (or any other feature/service found on our Web site) will not receive unsolicited e-mail messages from us. Our dealership collects information online primarily to provide our visitors with a more relevant experience on our sites. When doing so, we will make every reasonable effort to avoid excessive or irrelevant collection of data. Our dealership will take reasonable physical, electronic and managerial measures to safeguard and secure any information you provide to us (e.g. data will be stored in protected databases on secured servers with restricted access). Our dealership will not share any information you’ve provided to us with anyone without your consent other than to provide the service you’ve requested. At the time you register for any such service, you will be notified of, and asked to consent to, the sharing of your information with any particular third party necessary to the provision of the requested service.
Non-Personally Identifiable Data:
Anytime you visit our Web site, we may gather certain non-personally identifiable information regarding the means you use to access our site. This information may include the type and version of your browser, your service provider, your IP address and any search engine you may have used to locate the site. We use this information to help diagnose problems with our server, administer the Web site, and compile broad statistical data. In addition, we gather certain navigational information about where you go on our Web sites. This information enables us to determine which areas of the Web sites are most frequently visited and helps us to tailor the sites to the needs and interests of our online visitors. Such information is gathered by us in the aggregate and will not be associated with a specific individual without that individual’s consent.
Information Voluntarily Provided:
Any information you provide to us (i.e. name, e-mail address, etc.) when you enroll in one of our E-Mail Reminder Services, request information, or use any of the other interactive portions of our Web sites, is securely maintained on our Web server and internal systems. This information may be used to provide you with information you’ve requested about our company, our products and our services, or to provide you with special notices. You may opt out of receiving future communications at any time (see opt-out Procedures below). This data may also be used to tailor your experience on our sites by providing content that is relevant to your interests and geographic region.
Information Collected from Other Sources:
To help us better understand and respond to your needs and interests, we may in the future receive information about you from other sources. We will ask any provider of such information to represent and warrant that the information has been gathered and maintained in accordance with all state and federal laws. Any such information will be maintained by us in accordance with the standards set forth in this privacy policy along with other personal information you’ve provided.
Disclosure of Personal Information:
Our dealership understands the importance of your privacy. We collect and maintain the personal information of our consumers for our use and our subsidiaries. We do not sell, rent, or trade consumer information to third parties, other than as described below, and never without your consent.
Business Partners:
Our dealership may partner with select retailers and other companies at various times to provide expanded services to our site visitors. As part of such a relationship, we may share with these companies the use of certain interactive Web site functions (i.e. the E-Mail Reminder Service). Information provided by site visitors through the use of such interactive functions may be available to both our dealership and our partners.
Agents:
Our dealership may use other companies and individuals to perform certain functions on our behalf. Examples include administering e-mail services and running special promotions. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. Subscribers or site visitors will never receive unsolicited e-mail messages from agents working on our behalf.
Business Transfers:
In the event that our dealership sells or transfers a particular portion of its business assets, consumer information may be one of the business assets transferred as part of the transaction. If substantially all of the assets of our dealership are acquired, consumer information may be transferred as part of the acquisition.
Compliance with Law/Safety:
Our dealership may disclose specific personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect the users of our Web sites, the sites themselves, or the public.
With Consent:
Other than as set forth in this Privacy Policy, you will be notified when any personally-identifiable information about you may be shared with third parties, and you will be given the opportunity to decline to share that information.
Use of Cookies:
Our dealership may use a browser feature known as a “cookie.” Cookies are small files placed on your hard drive that assist us in providing you with a customized browsing experience. Our dealership uses cookies to provide you with the convenience of not having to reenter information, such as user IDs and passwords, multiple times during your visits to our Web sites. Cookies can also be utilized to help us provide you with information targeted to your interests, based upon your prior browsing on our Web sites. The “help” section of the toolbar on most browsers will inform you on how to prevent your browser from accepting new cookies, how to have the browser notify you upon the receipt of a new cookie, or how to disable the use of cookies completely. As our Web sites have been designed to take advantage of the use of cookies. Should you configure your browser to decline their use, certain features of our Web sites may not function correctly and you may be required to renter any user IDs and passwords more frequently
Accessing Our Web Sites from Outside of the United States:
If you are visiting our Web site from a location outside of the U.S., your connection will be through and to servers located in the U.S. Any information you provide during your visit will be processed and maintained on our Web server and other internal systems located within the U.S.
External Links:
Our Web sites contain links to other sites. Our dealership is not responsible for the privacy practices or the content of such Web sites. To help ensure the protection of your privacy, we recommend that you review the privacy policy of any site you visit via a link from one of our Web sites.
Passwords:
The personal data record created through your registration with our Web site can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties.
Public Forums:
Our Web sites may make chat rooms, forums, message boards, and/or news groups available to its users at various times. Please remember that, unless otherwise stated, any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information in these areas.
opt-out Procedures:
You may always opt-out of receiving future communications from our dealership. Our sites allow users to opt-out of receiving such communications at the point where personal information is requested, or through other means as identified. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Contacting the Web Sites:
If you have questions concerning this Privacy Policy or the practices of these sites, you may contact us.

Located in Waxhaw & Indian Land

Your Local Auto Shop Experts

Ensuring your vehicle is repaired back to its original conditions without compromising safety and quality.

6686 Waxhaw Highway
Lancaster, SC 29720

Phone: 803-286-2200

Email: Send Us a Message

Monday 7:00 AM - 5:00 PM

Tuesday 7:00 AM - 5:00 PM

Wednesday 7:00 AM - 5:00 PM

Thursday 7:00 AM - 5:00 PM

Friday 9:00 AM - 12:00 PM

Saturday Closed

Sunday Closed

You have a Choice

Your insurance company may try to steer you towards one of their preferred body shops, making you feel like you have no choice in where your vehicle is repaired. However, it’s essential to know that by law, you have the right to select any repair facility you prefer. Resist the temptation to succumb to this tactic; it’s called steering and is illegal. Many insurance companies employ borderline illegal …tactics to save money, potentially compromising the quality of your vehicle’s repairs. The danger lies in compromised repairs, either by cutting corners or using cheap aftermarket parts, ultimately shortchanging the consumer. There’s no substitute for a proper repair. Instead, opt for a reputable body shop committed to high standards and quality repairs. At Tactical Collision, we strictly adhere to OEM procedures, ensuring your vehicle is restored to its original form according to the manufacturer’s exacting standards.

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    What Our
    Customers Are Saying:

    I was thoroughly impressed with the exceptional service I received at Tactical Collision. The staff was not only friendly but also highly knowledgeable, making the entire experience enjoyable and seamless. I highly recommend them for anyone in need of their services.
    Hamilton B.
    Hamilton B.
    definitely honest folks here. fixed my bumper for no charge, even while he was busy with other work. I couldn't believe it!
    George D.
    George D.
    Picked up my BMW the other day from Tactical collision. Austin was precise,polite and professional. The vehicle was done on time and it came out perfectly. He saved me money and even provided a rental car. I highly recommend them for all of your auto body work.
    John C.
    John C.
    PLEASE ALLOW ME TO SHARE AN IMPORTANT, INFORMATIVE, AND MONEY AND TIME SAVING EXPERIENCE THAT I AM SINCERELY THANKFUL TO RELATE.THE SUBJECT OF THIS BUSINESS IS NAMED TACTICAL COLLISION.THEY WERE REFERRED TO ME BY JOE AT AUTO REPAIR MOM.I CONTACTED TACTICAL AND SPOKE WITH A VERY POLITE AND PROFESSIONAL LADY NAMED CINDY.SHE ASKED FOR A BRIEF EXPLANATION OF WHAT TYPE OF SERVICE I WAS INNEED OF.SHE THEN OFFERED TO HAVE ME BRING MY VEHICLE TO THEIR FACILITY FOR A FREE NO OBLIGATION INSPECTION OF THE REPAIR I NEEDED.WHEN I ARRIVED THERE I WAS QUITE IMPRESSED WITH THE SPACIOUS THREE BUILDINGS THEY HAVE AND THOUGHT TO MYSELF,“ THIS AIN’T GONNA BE CHEAP ! “AFTER ENTERING THE OFFICE CINDY INTRODUCED ME TO ANOTHER VERY POLITE AND PROFESSIONAL YOUNG MAN NAMED AUSTIN, WHO TOOK ALL OF MY INFORMATION AND ON THE SPOT FOUND THE PARTSI NEEDED ONLINE, QUOTED ME A MORE THAN FAIR AND ACCEPTABLE PRICE,AND SET THE APPOINTMENT!I WHOLEHEARTEDLY RECOMMEND THIS BUSINESS. BEING AN 81+ YEAR OLD SR. CITIZEN I’VE COME TO THE POINT THAT WHEN I’M LOOKING AT SOMETHING, I KNOW WHAT I’M LOOKING AT.GIVE THEM A TRY YOU WILL BE GLAD THAT YOU DID!!
    john C.
    john C.
    We had a GREAT experience with Tactical Collision. Very personal customer service and excellent body work!
    James H.
    James H.
    Tactical Collision not only gave us a fair price, but they also walked us through every step of the process and made sure we understood what was going on. Everyone we spoke with were so nice and professional. The quality of the work was outstanding, and they finished everything on time. I can't recommend them enough—if you need collision repair, this is the place to go!
    Stacey V.
    Stacey V.
    Tactical collision is fantastic! Austin will go above and beyond to take care of you!! They made the process extremely easy! I have not a single negative thing to say!Highly recommend!
    Vanessa Z.
    Vanessa Z.
    Austin and his crew did a fine job. I am a little particular about my vehicle and it really came out well.
    Rob C.
    Rob C.
    Very nice place, very helpful with my sedan & has great coffee too! ☕️
    Susan R.
    Susan R.
    I can’t say enough good things about my experience. The bill came in where he quoted it, they were able to get my vehicle done quick, the work was great and looked like it did when it came from the factory. There was great communication through the whole process. Hopefully I won’t have to be back anytime soon but when I need anything auto body related he will be my first stop.
    Tyler P.
    Tyler P.
    I love this company! They are the best of the best! Look no further for your one and only car repair shop! They are awesome, efficient, super friendly and pay close attention to all the details from start to finish. They work with your insurance company even if your insurance company doesn't list them as a "provider". I ignored State Farms list and refused to see who they wanted me to see! So I called up Tactical because I knew if I ever needed work to be done you can't get any better than this shop! Tactical handles it all! They are the local shop that you want to support! The Real Deal! Thank you Tactical for repairing my car after it was hit and then getting off some nasty paint that I accidentally rolled into:-)
    Nicole I.
    Nicole I.
    Austin and his team go above and beyond to provide an amazing customer experience. I was super impressed with the quality of the work. Will certainly be my go-to body shop!
    Muralidharan N.
    Muralidharan N.
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