Insurance Claims Services

We offers insurance claim services which will work with the insurance company
on behalf of the customer to handle the claim process.

Insurance Claims Services

  1. Initial estimate:
    The body shop will provide an initial estimate of the repair costs to the insurance company, including parts, labor, and any necessary additional repairs.
  2. Approval of estimate:
    The insurance company will review the estimate and may send an adjuster to inspect the vehicle and confirm the estimate.
  3. Negotiation and agreement:
    The body shop and the insurance company may negotiate the repair estimate, and once an agreement is reached, the insurance company will issue payment for the repairs.
  4. Repair work:
    The body shop will complete the necessary repairs, following OEM procedures and guidelines, and will provide the insurance company with a final invoice.
  5. Final settlement:
    The insurance company will review the final invoice and issue a final settlement payment to the body shop, and any remaining balance due will be paid by the customer.

Insurance claim services help streamline the process of repairing vehicles after an accident and provide customers with peace of mind knowing that their repair costs are covered by their insurance policy. By working with insurance companies, body shops can help ensure that repairs are completed according to OEM procedures and guidelines, and that the safety and structural integrity of the vehicle are not compromised.

*NOTE: “STEERING”
In the insurance world of auto body repair, steering refers to the practice of an insurance company directing a policyholder to a specific body shop or repair facility. This can happen when an insurance adjuster tries to influence a policyholder to take their vehicle to a particular body shop or repair facility that is part of the insurance company’s preferred network.

Steering can be illegal if the insurance company is using coercive or deceptive tactics to direct the policyholder to a specific repair facility. It can also be a violation of consumer rights if it limits the policyholder’s ability to choose the body shop or repair facility of their choice.

In some cases, insurance companies may try to steer policyholders to a specific body shop or repair facility in an effort to control the cost of repairs. Preferred network repair facilities may offer discounts or special rates to insurance companies in exchange for a higher volume of referrals, which can help the insurance company reduce their claims costs.

It’s important for policyholders to understand that they have the right to choose the body shop or repair facility of their choice, regardless of the insurance company’s preferred network. By choosing an auto body shop that follows OEM procedures and guidelines, policyholders can ensure that their vehicle is repaired properly and that their safety is not compromised.

WHAT OUR CUSTOMERS ARE SAYING:

Job well done, at a fair price. Staff was professional and answered all my questions prior to repairs. Damage to my car was completed in only a few days and my car looks like new.
Barry M.
Barry M.
Excellent work! Great communication! Awesome to deal with from start to finish! Would highly recommend as their work is pristine!
Dominic L.
Dominic L.
These guys are the real deal. I had a couple of real tough to handle body corners that now look brand new. Hopefully I won't be back, but should the need arise, this is where I'll be, for sure.
Eddie K.
Eddie K.
I was thoroughly impressed with the exceptional service I received at Tactical Collision. The staff was not only friendly but also highly knowledgeable, making the entire experience enjoyable and seamless. I highly recommend them for anyone in need of their services.
Hamilton B.
Hamilton B.
definitely honest folks here. fixed my bumper for no charge, even while he was busy with other work. I couldn't believe it!
George D.
George D.
Picked up my BMW the other day from Tactical collision. Austin was precise,polite and professional. The vehicle was done on time and it came out perfectly. He saved me money and even provided a rental car. I highly recommend them for all of your auto body work.
John C.
John C.
PLEASE ALLOW ME TO SHARE AN IMPORTANT, INFORMATIVE, AND MONEY AND TIME SAVING EXPERIENCE THAT I AM SINCERELY THANKFUL TO RELATE.THE SUBJECT OF THIS BUSINESS IS NAMED TACTICAL COLLISION.THEY WERE REFERRED TO ME BY JOE AT AUTO REPAIR MOM.I CONTACTED TACTICAL AND SPOKE WITH A VERY POLITE AND PROFESSIONAL LADY NAMED CINDY.SHE ASKED FOR A BRIEF EXPLANATION OF WHAT TYPE OF SERVICE I WAS INNEED OF.SHE THEN OFFERED TO HAVE ME BRING MY VEHICLE TO THEIR FACILITY FOR A FREE NO OBLIGATION INSPECTION OF THE REPAIR I NEEDED.WHEN I ARRIVED THERE I WAS QUITE IMPRESSED WITH THE SPACIOUS THREE BUILDINGS THEY HAVE AND THOUGHT TO MYSELF,“ THIS AIN’T GONNA BE CHEAP ! “AFTER ENTERING THE OFFICE CINDY INTRODUCED ME TO ANOTHER VERY POLITE AND PROFESSIONAL YOUNG MAN NAMED AUSTIN, WHO TOOK ALL OF MY INFORMATION AND ON THE SPOT FOUND THE PARTSI NEEDED ONLINE, QUOTED ME A MORE THAN FAIR AND ACCEPTABLE PRICE,AND SET THE APPOINTMENT!I WHOLEHEARTEDLY RECOMMEND THIS BUSINESS. BEING AN 81+ YEAR OLD SR. CITIZEN I’VE COME TO THE POINT THAT WHEN I’M LOOKING AT SOMETHING, I KNOW WHAT I’M LOOKING AT.GIVE THEM A TRY YOU WILL BE GLAD THAT YOU DID!!
john C.
john C.
We had a GREAT experience with Tactical Collision. Very personal customer service and excellent body work!
James H.
James H.
Tactical Collision not only gave us a fair price, but they also walked us through every step of the process and made sure we understood what was going on. Everyone we spoke with were so nice and professional. The quality of the work was outstanding, and they finished everything on time. I can't recommend them enough—if you need collision repair, this is the place to go!
Stacey V.
Stacey V.
Tactical collision is fantastic! Austin will go above and beyond to take care of you!! They made the process extremely easy! I have not a single negative thing to say!Highly recommend!
Vanessa Z.
Vanessa Z.
Austin and his crew did a fine job. I am a little particular about my vehicle and it really came out well.
Rob C.
Rob C.
Very nice place, very helpful with my sedan & has great coffee too! ☕️
Susan R.
Susan R.
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Located in Waxhaw & Indian Land

Your Local Auto Shop Experts

Ensuring your vehicle is repaired back to its original conditions without compromising safety and quality.

6686 Waxhaw Highway
Lancaster, SC 29720

Phone: 803-286-2200

Email: Send Us a Message

Monday 7:00 AM - 5:00 PM

Tuesday 7:00 AM - 5:00 PM

Wednesday 7:00 AM - 5:00 PM

Thursday 7:00 AM - 5:00 PM

Friday 9:00 AM - 12:00 PM

Saturday Closed

Sunday Closed

You have a Choice

Your insurance company may try to steer you towards one of their preferred body shops, making you feel like you have no choice in where your vehicle is repaired. However, it’s essential to know that by law, you have the right to select any repair facility you prefer. Resist the temptation to succumb to this tactic; it’s called steering and is illegal. Many insurance companies employ borderline illegal …tactics to save money, potentially compromising the quality of your vehicle’s repairs. The danger lies in compromised repairs, either by cutting corners or using cheap aftermarket parts, ultimately shortchanging the consumer. There’s no substitute for a proper repair. Instead, opt for a reputable body shop committed to high standards and quality repairs. At Tactical Collision, we strictly adhere to OEM procedures, ensuring your vehicle is restored to its original form according to the manufacturer’s exacting standards.

Message Us Now
For Any Questions

    What Our
    Customers Are Saying:

    Job well done, at a fair price. Staff was professional and answered all my questions prior to repairs. Damage to my car was completed in only a few days and my car looks like new.
    Barry M.
    Barry M.
    Excellent work! Great communication! Awesome to deal with from start to finish! Would highly recommend as their work is pristine!
    Dominic L.
    Dominic L.
    These guys are the real deal. I had a couple of real tough to handle body corners that now look brand new. Hopefully I won't be back, but should the need arise, this is where I'll be, for sure.
    Eddie K.
    Eddie K.
    I was thoroughly impressed with the exceptional service I received at Tactical Collision. The staff was not only friendly but also highly knowledgeable, making the entire experience enjoyable and seamless. I highly recommend them for anyone in need of their services.
    Hamilton B.
    Hamilton B.
    definitely honest folks here. fixed my bumper for no charge, even while he was busy with other work. I couldn't believe it!
    George D.
    George D.
    Picked up my BMW the other day from Tactical collision. Austin was precise,polite and professional. The vehicle was done on time and it came out perfectly. He saved me money and even provided a rental car. I highly recommend them for all of your auto body work.
    John C.
    John C.
    PLEASE ALLOW ME TO SHARE AN IMPORTANT, INFORMATIVE, AND MONEY AND TIME SAVING EXPERIENCE THAT I AM SINCERELY THANKFUL TO RELATE.THE SUBJECT OF THIS BUSINESS IS NAMED TACTICAL COLLISION.THEY WERE REFERRED TO ME BY JOE AT AUTO REPAIR MOM.I CONTACTED TACTICAL AND SPOKE WITH A VERY POLITE AND PROFESSIONAL LADY NAMED CINDY.SHE ASKED FOR A BRIEF EXPLANATION OF WHAT TYPE OF SERVICE I WAS INNEED OF.SHE THEN OFFERED TO HAVE ME BRING MY VEHICLE TO THEIR FACILITY FOR A FREE NO OBLIGATION INSPECTION OF THE REPAIR I NEEDED.WHEN I ARRIVED THERE I WAS QUITE IMPRESSED WITH THE SPACIOUS THREE BUILDINGS THEY HAVE AND THOUGHT TO MYSELF,“ THIS AIN’T GONNA BE CHEAP ! “AFTER ENTERING THE OFFICE CINDY INTRODUCED ME TO ANOTHER VERY POLITE AND PROFESSIONAL YOUNG MAN NAMED AUSTIN, WHO TOOK ALL OF MY INFORMATION AND ON THE SPOT FOUND THE PARTSI NEEDED ONLINE, QUOTED ME A MORE THAN FAIR AND ACCEPTABLE PRICE,AND SET THE APPOINTMENT!I WHOLEHEARTEDLY RECOMMEND THIS BUSINESS. BEING AN 81+ YEAR OLD SR. CITIZEN I’VE COME TO THE POINT THAT WHEN I’M LOOKING AT SOMETHING, I KNOW WHAT I’M LOOKING AT.GIVE THEM A TRY YOU WILL BE GLAD THAT YOU DID!!
    john C.
    john C.
    We had a GREAT experience with Tactical Collision. Very personal customer service and excellent body work!
    James H.
    James H.
    Tactical Collision not only gave us a fair price, but they also walked us through every step of the process and made sure we understood what was going on. Everyone we spoke with were so nice and professional. The quality of the work was outstanding, and they finished everything on time. I can't recommend them enough—if you need collision repair, this is the place to go!
    Stacey V.
    Stacey V.
    Tactical collision is fantastic! Austin will go above and beyond to take care of you!! They made the process extremely easy! I have not a single negative thing to say!Highly recommend!
    Vanessa Z.
    Vanessa Z.
    Austin and his crew did a fine job. I am a little particular about my vehicle and it really came out well.
    Rob C.
    Rob C.
    Very nice place, very helpful with my sedan & has great coffee too! ☕️
    Susan R.
    Susan R.
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