Insurance Claims Services

We offers insurance claim services which will work with the insurance company
on behalf of the customer to handle the claim process.

Insurance Claims Services

  1. Initial estimate:
    The body shop will provide an initial estimate of the repair costs to the insurance company, including parts, labor, and any necessary additional repairs.
  2. Approval of estimate:
    The insurance company will review the estimate and may send an adjuster to inspect the vehicle and confirm the estimate.
  3. Negotiation and agreement:
    The body shop and the insurance company may negotiate the repair estimate, and once an agreement is reached, the insurance company will issue payment for the repairs.
  4. Repair work:
    The body shop will complete the necessary repairs, following OEM procedures and guidelines, and will provide the insurance company with a final invoice.
  5. Final settlement:
    The insurance company will review the final invoice and issue a final settlement payment to the body shop, and any remaining balance due will be paid by the customer.

Insurance claim services help streamline the process of repairing vehicles after an accident and provide customers with peace of mind knowing that their repair costs are covered by their insurance policy. By working with insurance companies, body shops can help ensure that repairs are completed according to OEM procedures and guidelines, and that the safety and structural integrity of the vehicle are not compromised.

*NOTE: “STEERING”
In the insurance world of auto body repair, steering refers to the practice of an insurance company directing a policyholder to a specific body shop or repair facility. This can happen when an insurance adjuster tries to influence a policyholder to take their vehicle to a particular body shop or repair facility that is part of the insurance company’s preferred network.

Steering can be illegal if the insurance company is using coercive or deceptive tactics to direct the policyholder to a specific repair facility. It can also be a violation of consumer rights if it limits the policyholder’s ability to choose the body shop or repair facility of their choice.

In some cases, insurance companies may try to steer policyholders to a specific body shop or repair facility in an effort to control the cost of repairs. Preferred network repair facilities may offer discounts or special rates to insurance companies in exchange for a higher volume of referrals, which can help the insurance company reduce their claims costs.

It’s important for policyholders to understand that they have the right to choose the body shop or repair facility of their choice, regardless of the insurance company’s preferred network. By choosing an auto body shop that follows OEM procedures and guidelines, policyholders can ensure that their vehicle is repaired properly and that their safety is not compromised.

WHAT OUR CUSTOMERS ARE SAYING:

I can’t say enough good things about my experience. The bill came in where he quoted it, they were able to get my vehicle done quick, the work was great and looked like it did when it came from the factory. There was great communication through the whole process. Hopefully I won’t have to be back anytime soon but when I need anything auto body related he will be my first stop.
Tyler P.
Tyler P.
I love this company! They are the best of the best! Look no further for your one and only car repair shop! They are awesome, efficient, super friendly and pay close attention to all the details from start to finish. They work with your insurance company even if your insurance company doesn't list them as a "provider". I ignored State Farms list and refused to see who they wanted me to see! So I called up Tactical because I knew if I ever needed work to be done you can't get any better than this shop! Tactical handles it all! They are the local shop that you want to support! The Real Deal! Thank you Tactical for repairing my car after it was hit and then getting off some nasty paint that I accidentally rolled into:-)
Nicole I.
Nicole I.
Austin and his team go above and beyond to provide an amazing customer experience. I was super impressed with the quality of the work. Will certainly be my go-to body shop!
Muralidharan N.
Muralidharan N.
Austin and his team were amazing. I will go back to them and refer them to anyone in need of car repairs. They are friendly and knowledgeable.They keep you updated on your cars progress throughout the entire process. They go above and beyond to satisfy their customers.10/10 highly recommend
Elizabeth S.
Elizabeth S.
Awesome repair job done recently by Austin and his team. What had to be replaced was replaced, but what could be repaired was repaired, saving me in the end. Great communication throughout, and the end result was beautiful. Couldn't be happier and would definitely recommend. Getting a car fixed after an accident is stressful enough, and Austin made it a bit less stressful. Thank you much!
Kris B
Kris B
Super awesome customer service. Austin is the best. My car was totaled, so I can speak to their actual work, but if they care for your car, like they care for the customer, it should be a work of perfection.
Diane L.
Diane L.
Big shout out to Austin and the crew at Tactical Collision. Quality work and professionalism through and through. Highly recommend. Great work, thank you.
Robert S.
Robert S.
We had nothing but an amazing 5 star experience with Tactical Collision. They were very friendly, easy to work with, and swift with repairs done very well. Couldn’t recommend highly enough! Thank you!
Nathan B.
Nathan B.
Tactical was recommended by my mechanic to repair deep scrapes on the front of my 2013 M3. They were significantly less than 2 other estimates I got. Excellent work! Highly recommend & would use again.
Greg G.
Greg G.
Cant say enough good about this business! They are absolutely fantastic to work with, very polite, and did a FANTASTIC job fixing my wife’s car. Dropped it off on Monday anticipating being without the car for over a week and it was done Thursday. Looks brand new! Thank you Tactical Collision! Highly recommend!
D K.
D K.
They were wonderful and did an AMAZING job fixing and painting my son’s wrecked car!!! It looks brand new and they worked with us to have it finished in the time frame we needed. Highly recommend them!!!
Dawn M.
Dawn M.
Thank you Austin, for all the assistance and the great job you did on my auto. It looks perfect and will definitely give my whole hearted recommendation!Thanks again,Cindy
Cindy B.
Cindy B.
js_loader

Located in Waxhaw & Indian Land

Your Local Auto Shop Experts

Ensuring your vehicle is repaired back to its original conditions without compromising safety and quality.

6686 Waxhaw Highway
Lancaster, SC 29720

Phone: 803-286-2200

Email: Send Us a Message

Monday 7:00 AM - 5:00 PM

Tuesday 7:00 AM - 5:00 PM

Wednesday 7:00 AM - 5:00 PM

Thursday 7:00 AM - 5:00 PM

Friday 9:00 AM - 12:00 PM

Saturday Closed

Sunday Closed

You have a Choice

Your insurance company may try to steer you towards one of their preferred body shops, making you feel like you have no choice in where your vehicle is repaired. However, it’s essential to know that by law, you have the right to select any repair facility you prefer. Resist the temptation to succumb to this tactic; it’s called steering and is illegal. Many insurance companies employ borderline illegal …tactics to save money, potentially compromising the quality of your vehicle’s repairs. The danger lies in compromised repairs, either by cutting corners or using cheap aftermarket parts, ultimately shortchanging the consumer. There’s no substitute for a proper repair. Instead, opt for a reputable body shop committed to high standards and quality repairs. At Tactical Collision, we strictly adhere to OEM procedures, ensuring your vehicle is restored to its original form according to the manufacturer’s exacting standards.

Message Us Now
For Any Questions

    What Our
    Customers Are Saying:

    I can’t say enough good things about my experience. The bill came in where he quoted it, they were able to get my vehicle done quick, the work was great and looked like it did when it came from the factory. There was great communication through the whole process. Hopefully I won’t have to be back anytime soon but when I need anything auto body related he will be my first stop.
    Tyler P.
    Tyler P.
    I love this company! They are the best of the best! Look no further for your one and only car repair shop! They are awesome, efficient, super friendly and pay close attention to all the details from start to finish. They work with your insurance company even if your insurance company doesn't list them as a "provider". I ignored State Farms list and refused to see who they wanted me to see! So I called up Tactical because I knew if I ever needed work to be done you can't get any better than this shop! Tactical handles it all! They are the local shop that you want to support! The Real Deal! Thank you Tactical for repairing my car after it was hit and then getting off some nasty paint that I accidentally rolled into:-)
    Nicole I.
    Nicole I.
    Austin and his team go above and beyond to provide an amazing customer experience. I was super impressed with the quality of the work. Will certainly be my go-to body shop!
    Muralidharan N.
    Muralidharan N.
    Austin and his team were amazing. I will go back to them and refer them to anyone in need of car repairs. They are friendly and knowledgeable.They keep you updated on your cars progress throughout the entire process. They go above and beyond to satisfy their customers.10/10 highly recommend
    Elizabeth S.
    Elizabeth S.
    Awesome repair job done recently by Austin and his team. What had to be replaced was replaced, but what could be repaired was repaired, saving me in the end. Great communication throughout, and the end result was beautiful. Couldn't be happier and would definitely recommend. Getting a car fixed after an accident is stressful enough, and Austin made it a bit less stressful. Thank you much!
    Kris B
    Kris B
    Super awesome customer service. Austin is the best. My car was totaled, so I can speak to their actual work, but if they care for your car, like they care for the customer, it should be a work of perfection.
    Diane L.
    Diane L.
    Big shout out to Austin and the crew at Tactical Collision. Quality work and professionalism through and through. Highly recommend. Great work, thank you.
    Robert S.
    Robert S.
    We had nothing but an amazing 5 star experience with Tactical Collision. They were very friendly, easy to work with, and swift with repairs done very well. Couldn’t recommend highly enough! Thank you!
    Nathan B.
    Nathan B.
    Tactical was recommended by my mechanic to repair deep scrapes on the front of my 2013 M3. They were significantly less than 2 other estimates I got. Excellent work! Highly recommend & would use again.
    Greg G.
    Greg G.
    Cant say enough good about this business! They are absolutely fantastic to work with, very polite, and did a FANTASTIC job fixing my wife’s car. Dropped it off on Monday anticipating being without the car for over a week and it was done Thursday. Looks brand new! Thank you Tactical Collision! Highly recommend!
    D K.
    D K.
    They were wonderful and did an AMAZING job fixing and painting my son’s wrecked car!!! It looks brand new and they worked with us to have it finished in the time frame we needed. Highly recommend them!!!
    Dawn M.
    Dawn M.
    Thank you Austin, for all the assistance and the great job you did on my auto. It looks perfect and will definitely give my whole hearted recommendation!Thanks again,Cindy
    Cindy B.
    Cindy B.
    js_loader