Our Repair Process

Ensuring your vehicle is repaired to its original condition

The Process

  1. Getting an Estimate:
    To save time and ensure our professionals can address your needs, we recommend scheduling an appointment for your estimate. You can also get a quick, five-minute virtual estimate here before scheduling an appointment.
    Once we receive your authorization on the initial estimate, we will take a comprehensive look and provide a more thorough one. If you are leaving your vehicle for repair, we will arrange a rental car for you.
  2. Tow-ins:
    If your car isn’t driveable, our team will arrange a tow and rental car if needed. We will then assess the damage and advise you on the next steps to take if your vehicle is deemed a total loss.
  3. Disassembly of the Vehicle:
    We remove necessary parts to identify the full extent of the damage, including hidden damage that may impact adjacent parts.
  4. Painting the Vehicle:
    After all body and mechanical work is completed, we refinish the surface of your vehicle, ensuring the paint looks as good as it did before.
  5. Delivery:
    We will walk you through the repair and make sure you are completely satisfied with the results. Our number one goal is restoring your vehicle to pre-accident condition.

WHAT OUR CUSTOMERS ARE SAYING:

Great staff, good communication and I’m VERY impressed with their work. Will definitely use them again
Deysi N.
Deysi N.
Fair prices, exceptional customer service, friendly staff.
Guy M.
Guy M.
Kept me posted as repairs were made. Were very easy to work with.
Donnie C.
Donnie C.
Highly recommend!After someone hit our car we took it here and they worked directly with insurance and got it all taken care of within a few days!Very good work and professional
Ricky B.
Ricky B.
Wow , I will go ahead and keep this shortGot my car back from repairs , outstanding work, Kyle & Austin are amazing, the cleaning crew that did my car wash afterwards. Amazing!!!! I won’t say great because I don’t like spending but Fair price and better rates than lots of other places.Overall - 10/10 recommend
sebastien T.
sebastien T.
Terrific service and they stand behind their work. Highly recommend and Kyle was awesome to work with. Thank you!
Rob R.
Rob R.
Kyle B. does an awesome job very friendly and helpful. Would highly recommend
Ross T
Ross T
Literally went above and beyond repairing our Tundra. Even fixed the headlamp bulb and fuse on the driver side. Great ppl staff and very welcoming. Definitely recommend!
Kevin C.
Kevin C.
Let me tell you about customer service! Austin and his team were fantastic. I had a problem with my car and they helped me get it fixed and wouldn’t even let me pay.You don’t find people like that very often in the world anymore and so if you have anything wrong with your car, I would say bring it down here and I know for sure if we do …..we will be back down Here to have them work on our vehicle . What a blessing to run in to this caliber of people.😁
sheri C.
sheri C.
Professional, friendly, outstanding customer service! Fixed my car in a timely manner and could never tell it had any damage, fantastic job! Highly recommend this collision shop!
michael S.
michael S.
Excellent work, great customer service, definitely recommend
Jeff L.
Jeff L.
We had an awesome experience getting our Tesla repaired. All was super easy, with great and very friendly customer service and our car looked like new after repairs were done. We were glad we found this shop!
Sue H.
Sue H.
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Located in Waxhaw & Indian Land

Your Local Auto Shop Experts

Ensuring your vehicle is repaired back to its original conditions without compromising safety and quality.

6686 Waxhaw Highway
Lancaster, SC 29720

Phone: 803-286-2200

Email: Send Us a Message

Monday 8:30 AM - 5:00 PM

Tuesday 8:30 AM - 5:00 PM

Wednesday 8:30 AM - 5:00 PM

Thursday 8:30 AM - 5:00 PM

Friday 8:30 AM - 5:00 PM

Saturday Closed

Sunday Closed

You have a Choice

Your insurance company may try to steer you towards one of their preferred body shops, making you feel like you have no choice in where your vehicle is repaired. However, it’s essential to know that by law, you have the right to select any repair facility you prefer. Resist the temptation to succumb to this tactic; it’s called steering and is illegal. Many insurance companies employ borderline illegal …tactics to save money, potentially compromising the quality of your vehicle’s repairs. The danger lies in compromised repairs, either by cutting corners or using cheap aftermarket parts, ultimately shortchanging the consumer. There’s no substitute for a proper repair. Instead, opt for a reputable body shop committed to high standards and quality repairs. At Tactical Collision, we strictly adhere to OEM procedures, ensuring your vehicle is restored to its original form according to the manufacturer’s exacting standards.

Message Us Now
For Any Questions

    What Our
    Customers Are Saying:

    Great staff, good communication and I’m VERY impressed with their work. Will definitely use them again
    Deysi N.
    Deysi N.
    Fair prices, exceptional customer service, friendly staff.
    Guy M.
    Guy M.
    Kept me posted as repairs were made. Were very easy to work with.
    Donnie C.
    Donnie C.
    Highly recommend!After someone hit our car we took it here and they worked directly with insurance and got it all taken care of within a few days!Very good work and professional
    Ricky B.
    Ricky B.
    Wow , I will go ahead and keep this shortGot my car back from repairs , outstanding work, Kyle & Austin are amazing, the cleaning crew that did my car wash afterwards. Amazing!!!! I won’t say great because I don’t like spending but Fair price and better rates than lots of other places.Overall - 10/10 recommend
    sebastien T.
    sebastien T.
    Terrific service and they stand behind their work. Highly recommend and Kyle was awesome to work with. Thank you!
    Rob R.
    Rob R.
    Kyle B. does an awesome job very friendly and helpful. Would highly recommend
    Ross T
    Ross T
    Literally went above and beyond repairing our Tundra. Even fixed the headlamp bulb and fuse on the driver side. Great ppl staff and very welcoming. Definitely recommend!
    Kevin C.
    Kevin C.
    Let me tell you about customer service! Austin and his team were fantastic. I had a problem with my car and they helped me get it fixed and wouldn’t even let me pay.You don’t find people like that very often in the world anymore and so if you have anything wrong with your car, I would say bring it down here and I know for sure if we do …..we will be back down Here to have them work on our vehicle . What a blessing to run in to this caliber of people.😁
    sheri C.
    sheri C.
    Professional, friendly, outstanding customer service! Fixed my car in a timely manner and could never tell it had any damage, fantastic job! Highly recommend this collision shop!
    michael S.
    michael S.
    Excellent work, great customer service, definitely recommend
    Jeff L.
    Jeff L.
    We had an awesome experience getting our Tesla repaired. All was super easy, with great and very friendly customer service and our car looked like new after repairs were done. We were glad we found this shop!
    Sue H.
    Sue H.
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