Our Repair Process
Ensuring your vehicle is repaired to its original condition
The Process
At Tactical Collision, we believe in providing a seamless and transparent repair process for our customers. From the moment you bring your vehicle to us, we ensure top-tier service, clear communication, and attention to detail. Here’s how our process works:
- Getting an Estimate:
To save time and ensure our experts can address your specific needs, we recommend scheduling an appointment for your estimate. You can also receive a quick, 5-minute virtual estimate before booking. Once we receive your authorization on the initial estimate, we will conduct a comprehensive assessment and provide a more detailed estimate. If you choose to leave your vehicle for repairs, we’ll help arrange a rental car for your convenience. - Insurance Coordination:
We can help handle some of the communication with your insurance company on your behalf, streamlining the claims process and keeping you informed every step of the way. Our goal is to make this part of the process as stress-free as possible for you. - Tow-ins:
If your vehicle is not drivable, our team will coordinate a tow and help arrange a rental car if needed. After assessing the damage, we’ll guide you through the next steps, including how to proceed if your vehicle is declared a total loss. - Damage Assessment and Reporting:
After the initial evaluation, we provide you with a detailed, itemized damage report. We’ll explain the extent of the damage and discuss any additional repairs that may be required before proceeding with the work - Vehicle Disassembly:
To accurately identify all the damage, including any hidden issues that may affect adjacent parts, we carefully disassemble necessary components of your vehicle. This ensures we address all repair needs thoroughly. - Parts Procurement:
At Tactical Collision, we prioritize using OEM (Original Equipment Manufacturer) parts whenever possible to ensure the highest standards of quality and compatibility. If aftermarket or used parts are needed, we ensure they are CAPA certified and provide a comparable fit. We will always discuss these options with you beforehand, ensuring full transparency throughout the process. - Repair and Quality Control:
Our technicians will carry out all necessary repairs, from minor cosmetic fixes to major structural work. Once repairs are completed, your vehicle undergoes a multi-point quality control inspection to ensure everything meets factory standards, with special attention to safety systems like airbags, sensors, and electronics. - Painting the Vehicle:
After completing all body and mechanical repairs, our experts refinish the surface of your vehicle, ensuring the paint matches its closest variant to the original color and looks as flawless as before. - Post-Repair Scanning:
After completing the repairs, we perform a comprehensive post-repair scan to ensure all onboard systems, sensors, and electronic components are functioning properly. This step is crucial to verifying that your vehicle’s safety and performance systems are restored to factory specifications. - Final Road Test:
Once all work is complete, we perform a thorough road test to ensure your vehicle is functioning correctly and safely, just as it did before the accident. - Post-Repair Vehicle Detailing:
As part of our commitment to superior service, we provide a complimentary exterior wash and interior vacuuming before delivering your vehicle back to you, so it looks as good as new. - Delivery and Satisfaction:
During the delivery process, we’ll walk you through all the repairs and make sure you’re fully satisfied with the results. Our top priority is restoring your vehicle to its pre-accident condition. We also offer a comprehensive warranty on all repairs, giving you peace of mind long after you’ve left our shop. - Customer Satisfaction Survey:
After your vehicle is returned, we invite you to participate in a customer satisfaction survey to help us continue improving our services. Your feedback is valuable in helping us maintain the highest standards of service.

WHAT OUR CUSTOMERS ARE SAYING:
I can’t say enough good things about my experience. The bill came in where he quoted it, they were able to get my vehicle done quick, the work was great and looked like it did when it came from the factory. There was great communication through the whole process. Hopefully I won’t have to be back anytime soon but when I need anything auto body related he will be my first stop.

Tyler P.
I love this company! They are the best of the best! Look no further for your one and only car repair shop! They are awesome, efficient, super friendly and pay close attention to all the details from start to finish. They work with your insurance company even if your insurance company doesn't list them as a "provider". I ignored State Farms list and refused to see who they wanted me to see! So I called up Tactical because I knew if I ever needed work to be done you can't get any better than this shop! Tactical handles it all! They are the local shop that you want to support! The Real Deal! Thank you Tactical for repairing my car after it was hit and then getting off some nasty paint that I accidentally rolled into:-)

Nicole I.
Austin and his team go above and beyond to provide an amazing customer experience. I was super impressed with the quality of the work. Will certainly be my go-to body shop!

Muralidharan N.
Austin and his team were amazing. I will go back to them and refer them to anyone in need of car repairs. They are friendly and knowledgeable.They keep you updated on your cars progress throughout the entire process. They go above and beyond to satisfy their customers.10/10 highly recommend

Elizabeth S.
Awesome repair job done recently by Austin and his team. What had to be replaced was replaced, but what could be repaired was repaired, saving me in the end. Great communication throughout, and the end result was beautiful. Couldn't be happier and would definitely recommend. Getting a car fixed after an accident is stressful enough, and Austin made it a bit less stressful. Thank you much!

Kris B
Super awesome customer service. Austin is the best. My car was totaled, so I can speak to their actual work, but if they care for your car, like they care for the customer, it should be a work of perfection.

Diane L.
Big shout out to Austin and the crew at Tactical Collision. Quality work and professionalism through and through. Highly recommend. Great work, thank you.

Robert S.
We had nothing but an amazing 5 star experience with Tactical Collision. They were very friendly, easy to work with, and swift with repairs done very well. Couldn’t recommend highly enough! Thank you!

Nathan B.
Tactical was recommended by my mechanic to repair deep scrapes on the front of my 2013 M3. They were significantly less than 2 other estimates I got. Excellent work! Highly recommend & would use again.

Greg G.
Cant say enough good about this business! They are absolutely fantastic to work with, very polite, and did a FANTASTIC job fixing my wife’s car. Dropped it off on Monday anticipating being without the car for over a week and it was done Thursday. Looks brand new! Thank you Tactical Collision! Highly recommend!

D K.
They were wonderful and did an AMAZING job fixing and painting my son’s wrecked car!!! It looks brand new and they worked with us to have it finished in the time frame we needed. Highly recommend them!!!

Dawn M.
Thank you Austin, for all the assistance and the great job you did on my auto. It looks perfect and will definitely give my whole hearted recommendation!Thanks again,Cindy

Cindy B.
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