Call: 803-286-2200 Mon - Thur: 7:00AM - 5:00PM | Fri: 9:00AM - 12:00PM | Sat - Sun: Closed Located in WAXHAW & INDIAN LAND

Insurance Claims Services

We offers insurance claim services which will work with the insurance company
on behalf of the customer to handle the claim process.

Insurance Claims Services

  1. Initial estimate:
    The body shop will provide an initial estimate of the repair costs to the insurance company, including parts, labor, and any necessary additional repairs.
  2. Approval of estimate:
    The insurance company will review the estimate and may send an adjuster to inspect the vehicle and confirm the estimate.
  3. Negotiation and agreement:
    The body shop and the insurance company may negotiate the repair estimate, and once an agreement is reached, the insurance company will issue payment for the repairs.
  4. Repair work:
    The body shop will complete the necessary repairs, following OEM procedures and guidelines, and will provide the insurance company with a final invoice.
  5. Final settlement:
    The insurance company will review the final invoice and issue a final settlement payment to the body shop, and any remaining balance due will be paid by the customer.

Insurance claim services help streamline the process of repairing vehicles after an accident and provide customers with peace of mind knowing that their repair costs are covered by their insurance policy. By working with insurance companies, body shops can help ensure that repairs are completed according to OEM procedures and guidelines, and that the safety and structural integrity of the vehicle are not compromised.

*NOTE: “STEERING”
In the insurance world of auto body repair, steering refers to the practice of an insurance company directing a policyholder to a specific body shop or repair facility. This can happen when an insurance adjuster tries to influence a policyholder to take their vehicle to a particular body shop or repair facility that is part of the insurance company’s preferred network.

Steering can be illegal if the insurance company is using coercive or deceptive tactics to direct the policyholder to a specific repair facility. It can also be a violation of consumer rights if it limits the policyholder’s ability to choose the body shop or repair facility of their choice.

In some cases, insurance companies may try to steer policyholders to a specific body shop or repair facility in an effort to control the cost of repairs. Preferred network repair facilities may offer discounts or special rates to insurance companies in exchange for a higher volume of referrals, which can help the insurance company reduce their claims costs.

It’s important for policyholders to understand that they have the right to choose the body shop or repair facility of their choice, regardless of the insurance company’s preferred network. By choosing an auto body shop that follows OEM procedures and guidelines, policyholders can ensure that their vehicle is repaired properly and that their safety is not compromised.

WHAT OUR CUSTOMERS ARE SAYING:

They were very communicative and professional. My car looked great without the aftermarket parts that many of the chain/franchise collision places normally use. I will definitely recommend Tactical to my friends and family
christina E.
christina E.
They repaired my 2024 4Runner and came in under budget. They also pulled out a small unassociated dent for free. Austin is great to work with. It was a few miles further from other shops but I'd quickly do it again. Also it's locally small business owned. You can't go wrong with them.
Mark A.
Mark A.
I’ve had my Cadillac Escalade repaired here twice now, and both times the work has been absolutely flawless. From start to finish, the staff was professional, friendly, and incredibly courteous to my schedule, making the whole process stress-free.The attention to detail is incredible. My Escalade looked showroom new each time I picked it up. You would never know it had been in an accident! The paint match was perfect, the bodywork was seamless, and they handled everything with such care.On top of that, their price was the best after looking around. Tactical Collision has amazing quality without the inflated cost. It’s rare to find a collision center you can trust completely, but this team has earned my loyalty. I hope I don’t need bodywork again anytime soon, but if I do, there’s no question where I’ll go. Highly recommend!
Stacy L.
Stacy L.
The work requested was performed professionally and on schedule. I did not have to take the car back for revisions to the work performed. I highy recomment Tactical Collision for any repairs you need.
Keith B.
Keith B.
I bought an aftermarket bumper and needed it installed. I called around a few places and Tactical gave me the best quote. I dropped it off right when they opened on a Tuesday morning, and they had a it ready for me to be picked up by closing time that evening as requested. If I ever need any more body work done for my 1997 Jeep Wrangler I would bring it back here without hesitation.
Erick W.
Erick W.
Tactical Collision did a great job in repairing our car. They completed it in a timely manner and were extremely professional. I highly recommend Tactical Collision!
Brian M.
Brian M.
Excellent and honest work. Trusted them to do the job and they did a 10/10 job with both cars. Highly recommend.
Corey E.
Corey E.
Had an issue with car in Montana while driving home. Called Tactical Collision ordered the part over the phone. When we reached SC the part was in and less than 48 hours later and car was fixed. Staff was great. Communications were on point. Best repair experience in a long time. Go see these people, they make repair of a vehicle less painful.
John M.
John M.
Austin has repaired two of my vehicles in the last year. I will not go anywhere else. I am very fortunate that I found this shop first, being new to the area. His repairs are spot on, and the color match is perfect. I highly recommend this shop. I tell all my friends; this is the only place to take your vehicle.
Anthony B.
Anthony B.
Job well done, at a fair price. Staff was professional and answered all my questions prior to repairs. Damage to my car was completed in only a few days and my car looks like new.
Barry M.
Barry M.
Excellent work! Great communication! Awesome to deal with from start to finish! Would highly recommend as their work is pristine!
Dominic L.
Dominic L.
These guys are the real deal. I had a couple of real tough to handle body corners that now look brand new. Hopefully I won't be back, but should the need arise, this is where I'll be, for sure.
Eddie K.
Eddie K.
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Located in Waxhaw & Indian Land

Your Local Auto Shop Experts

Ensuring your vehicle is repaired back to its original conditions without compromising safety and quality.

6686 Waxhaw Highway
Lancaster, SC 29720

Phone: 803-286-2200

Email: Send Us a Message

Monday 7:00 AM - 5:00 PM

Tuesday 7:00 AM - 5:00 PM

Wednesday 7:00 AM - 5:00 PM

Thursday 7:00 AM - 5:00 PM

Friday 9:00 AM - 12:00 PM

Saturday Closed

Sunday Closed

Get Directions

You have a Choice

Your insurance company may try to steer you towards one of their preferred body shops, making you feel like you have no choice in where your vehicle is repaired. However, it’s essential to know that by law, you have the right to select any repair facility you prefer. Resist the temptation to succumb to this tactic; it’s called steering and is illegal. Many insurance companies employ borderline illegal …tactics to save money, potentially compromising the quality of your vehicle’s repairs. The danger lies in compromised repairs, either by cutting corners or using cheap aftermarket parts, ultimately shortchanging the consumer. There’s no substitute for a proper repair. Instead, opt for a reputable body shop committed to high standards and quality repairs. At Tactical Collision, we strictly adhere to OEM procedures, ensuring your vehicle is restored to its original form according to the manufacturer’s exacting standards.

Message Us Now
For Any Questions

    What Our
    Customers Are Saying:

    They were very communicative and professional. My car looked great without the aftermarket parts that many of the chain/franchise collision places normally use. I will definitely recommend Tactical to my friends and family
    christina E.
    christina E.
    They repaired my 2024 4Runner and came in under budget. They also pulled out a small unassociated dent for free. Austin is great to work with. It was a few miles further from other shops but I'd quickly do it again. Also it's locally small business owned. You can't go wrong with them.
    Mark A.
    Mark A.
    I’ve had my Cadillac Escalade repaired here twice now, and both times the work has been absolutely flawless. From start to finish, the staff was professional, friendly, and incredibly courteous to my schedule, making the whole process stress-free.The attention to detail is incredible. My Escalade looked showroom new each time I picked it up. You would never know it had been in an accident! The paint match was perfect, the bodywork was seamless, and they handled everything with such care.On top of that, their price was the best after looking around. Tactical Collision has amazing quality without the inflated cost. It’s rare to find a collision center you can trust completely, but this team has earned my loyalty. I hope I don’t need bodywork again anytime soon, but if I do, there’s no question where I’ll go. Highly recommend!
    Stacy L.
    Stacy L.
    The work requested was performed professionally and on schedule. I did not have to take the car back for revisions to the work performed. I highy recomment Tactical Collision for any repairs you need.
    Keith B.
    Keith B.
    I bought an aftermarket bumper and needed it installed. I called around a few places and Tactical gave me the best quote. I dropped it off right when they opened on a Tuesday morning, and they had a it ready for me to be picked up by closing time that evening as requested. If I ever need any more body work done for my 1997 Jeep Wrangler I would bring it back here without hesitation.
    Erick W.
    Erick W.
    Tactical Collision did a great job in repairing our car. They completed it in a timely manner and were extremely professional. I highly recommend Tactical Collision!
    Brian M.
    Brian M.
    Excellent and honest work. Trusted them to do the job and they did a 10/10 job with both cars. Highly recommend.
    Corey E.
    Corey E.
    Had an issue with car in Montana while driving home. Called Tactical Collision ordered the part over the phone. When we reached SC the part was in and less than 48 hours later and car was fixed. Staff was great. Communications were on point. Best repair experience in a long time. Go see these people, they make repair of a vehicle less painful.
    John M.
    John M.
    Austin has repaired two of my vehicles in the last year. I will not go anywhere else. I am very fortunate that I found this shop first, being new to the area. His repairs are spot on, and the color match is perfect. I highly recommend this shop. I tell all my friends; this is the only place to take your vehicle.
    Anthony B.
    Anthony B.
    Job well done, at a fair price. Staff was professional and answered all my questions prior to repairs. Damage to my car was completed in only a few days and my car looks like new.
    Barry M.
    Barry M.
    Excellent work! Great communication! Awesome to deal with from start to finish! Would highly recommend as their work is pristine!
    Dominic L.
    Dominic L.
    These guys are the real deal. I had a couple of real tough to handle body corners that now look brand new. Hopefully I won't be back, but should the need arise, this is where I'll be, for sure.
    Eddie K.
    Eddie K.
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    ›
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